Woofloof is not liable for any loss or damage arising in connection with the purchase or use of our products due to any cause, including but not limited to misuse or improper use of the products, accident, negligence, gross negligence, and/or defect in material, design or workmanship. Each customer is responsible for determining the suitability of all Woofloof products for their individual situation and needs, and accepts all responsibility by purchasing and/or using these products. Please always check and examine all of your gear and equipment before use, whether made by us or others.
Read full Lifetime Guarantee Policy here.
Biothane is incredibly durable, but it is not chew-proof. Damage due to chewing is not covered by our lifetime guarantee. We highly recommend supervising your dog whenever these products are in use.
Scuffing and scratches are part of normal wear-and-tear of Biothane, and are also not covered by our lifetime guarantee.
While we try to ensure that the Biothane colours presented on our website or in our social media images are true-to-life, the colours of the actual product may look slightly different from what you see on screen, as photos may be taken under different lighting conditions and viewed on different monitor screens.
Production / Personalisation
As each item is produced, assembled, and personalised/printed by hand, there may be slight variations in the appearance of each product, i.e. no two collars, leashes or harnesses will be exactly identical. Kindly allow up to 1cm difference in measurement.
We do not allow refunds or exchanges for reasons such as perceived colour variation, or less than 1cm difference in measurement.
We do not advise the quick side release buckle for heavy pullers. Customers are responsible for ensuring that the buckle is securely fastened when worn.