FAQs

Kindly note that all orders will be processed and shipped within 10-15 days from purchase. We're a small 2-person team, and greatly appreciate your patience with us.

Didn't find your answers below? Check these pages, or DM us on Instagram or email henlo@woofloof.com.

Our MaterialsShipping | Cleaning & Care | Sponsorship & Partnership | Lifetime Guarantee | Repair & Exchange

Payment & Shipping

All our items are lovingly handcrafted and made-to-order, and will be processed and shipped within 10-15 days from purchase.

Yes, if you're based in Singapore, we allow self-collection from Telok Kurau. Kindly opt for self-collection at checkout and we'll share collection details with you.

Yes! For Singapore orders above S$120, we offer delivery via Tracked Mail at no cost.

Free shipping is also available on International orders above S$250.

International shipping fees may be viewed at checkout. Import taxes may be charged by some destination countries; these cannot be estimated or paid for by Woofloof.

More information on shipping.

Returns & Exchanges

If it's a defect in material or craftsmanship, we'll fix it at no additional charge!

However, breakage due to regular wear and tear or improper use of our gear will not be covered. Read our Lifetime Guarantee & Repair Policy for more information.

As our items are all made-to-order and crafted to our customers' specifications, we do not offer returns or refunds.

However, exchanges may be permitted if a defective or damaged item was received.

Please contact us immediately (within 2 days) if you've received a defective/damage item. We will advise on exchange on a case-by-case basis.

Kindly note that we will not provide any exchange or refunds for items that have been used. Woofloof reserves the right to refuse any exchange, return or refund requests.

Product

Our collars/harnesses are made according to the measurements provided by each customer.

For any alterations due to inaccurate measurement, an additional S$5 will be charged for each section, to cover labour and material costs.

For collars that need to be adjusted just slightly, by punching additional holes in the collar, we're happy to do so at no added cost (excluding shipping to and from our workshop).

We try to present the colours as accurately as possible on our website and through social media.

Due to different colour and screen resolution across devices, there may inevitably be slight differences between what you view on screen and the actual product.

Hot foil stamped names look great at first, but they do not last long.

We've had our own foil stamped gear before, but given how adventurous and playful our dogs are, the foil is almost always completely scratched off within a week.

We like making things that last, so for now, we're providing personalisation through debossing only - it's classy and permanent!

Please contact us ASAP! If we haven't started working on your items yet, we're happy to accommodate changes.

Unfortunately, once we've started work (e.g. cutting materials), we're afraid we'll have to charge a small additional fee to cover material and labour costs.

Pricing & Promotions

Biothane is a fantastic material - it's waterproof, stink-proof and highly durable. But it doesn't come cheap, and isn't the easiest material to work with.

Lots of care, skill and patience goes into crafting each item, getting it as close to perfection as we can.

We try to price our crafted items fairly, so that they are still affordable to most, while keeping these considerations in mind.

We'd love to chat with you. Reach out to us here for Sponsorship & Partnership requests.

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