Your dog’s safety is our top priority. That’s why all Woofloof products are backed by our lifetime guarantee.
Our handcrafted products are made to last, but on the off-chance a buckle, screw, ring or snap hook fails, we’ll repair or replace it for free.
If that happens, please email us immediately through our repair form with a photo and description of the affected component, and we’ll provide instructions on mailing the item back to us. Our lifetime warranty covers any defects in material, hardware and craftsmanship. This excludes normal wear and tear due to usage or damage caused by your dog.
For full details on our repair coverage, please read our warranty policy:
LIFETIME GUARANTEE & REPAIR POLICY
Our lifetime warranty covers any defects in materials and craftsmanship. If any solid brass buckles, rivets, or o- or d-rings fail, we’ll repair them at no charge.
This excludes wear and tear due to normal usage (e.g. change in colour, scuffing, scratches, stains, ageing of hardware or material), improper usage (e.g. using a product outside of its intended purpose, such as tethering your dog; or using an item ill-suited to your dog’s size), or damage caused by your dog (e.g. chewing or biting).
Quick release buckles are also not covered under our lifetime guarantee, unless it is found faulty upon delivery of order.
How long will my repair take?
Your repair may take 7 - 10 working days, depending on its complexity.
How do I request a repair?
All repair requests must be submitted through our repair form. We will be in touch within 48 hours to verify your repair, and may ask you to send us photos of the defective item beforehand.
Do you cover shipping costs?
While we are happy to repair your items, we do not cover shipping costs to and from our shop.
Woofloof is not to be held liable for any damages whatsoever, including but not limited to: defect in material or workmanship, misuse or improper use of products, accident or death regardless of the cause, negligent or faulty design. Each consumer is responsible for determining the suitability of all Woofloof products for their individual situation and needs. The consumer accepts all responsibility by purchasing and/or using these products. Please always check all of your gear before use, whether made by us or anyone else.